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Reservas: +57(1) 6063399 / Pbx: +57(1) 6063000

Reservation Policy

  • The additional value per person is COP $ 35.000.
  • According to our internal security policy and standards, you are advised to take special care to record all persons entering the suites.
  • The value of the hotel insurance is COP $ 7.500 including TAX and is mandatory per person.
  • No-Show: RESERVATIONS MUST BE CANCELLED AT LEAST 48 HOURS BEFORE THE ARRIVAL TO AVOID THE PAYMENT OF NO SHOW, THAT APPLY TO THE FIRST NIGHT ACCOMMODATION PLUS TAXES.
  • You can make a bank deposit into our bank account at Bancolombia # 19135265948 in the name of.
  • The Check-in time is from 3:00PM, just as the time of the check-out is at 1:00PM, if you decide to make a late check-out, you must report it to the front desk to avoid the payment of an additional night and if the room is available. From 1:30PM will be charged Late Check Out, the value corresponding to one night.
  • The first night of your stay must be paid at the moment of check-in.
  • The account cuts will be made when your balance amount to COP $ 2,000,000, which must be paid the day of the cut.
  • Noisy parties or celebrations are not allowed in our facilities.
  • Reservations must be canceled at least 24 hours before the arrival to avoid being charged the No Show, which corresponds to the first night accommodation plus 10% tax.
  • From 1:30PM Late Check Out is charged, the value corresponding to one night.
  • To guarantee the reservation we thank you to send us a credit card number with the expiration date or a guarantee letter from the company, detailing the consumption that they will cover.
  • In case of an early departure you must notify it to the front desk with 12 hours in advance or you will be charged 50% of the established rate.
  • We seek to the 1956 resolution of the Colombian Ministry of Protection in which smoking in public and enclosed spaces is prohibited.
  • The Check-in time is from 3:00PM, just as the time of the check-out is at 1:00PM, if after this time you will make Late check-out, you must report it to the front desk to avoid the extra night charge.
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